The RAAFA team can be incredibly proud of the recent successful Residential Aged Care Quality Accreditations of its residential care homes.
Indeed, in the first six months of this year, our organisation has received full accreditation for all five of our residential care homes in Perth, including the Alice Ross-King Care Centre, Gordon Lodge, Vivian Bullwinkel Lodge, Karri and Tuart Lodge and McNamara Lodge
"It was certainly a bright start to the year for us, after successfully completing the audits with the assessors from the Aged Care Quality and Safety Commission," says Janice Vickery, RAAFA’s Quality Coordinator.
"The achievement was very much a collaborative effort and these accomplishments were made possible as a result of our dedicated care teams, headed by our facility and clinical care managers.
"Without doubt, the hard work of all of our residential care staff has contributed to the enviable reputation RAAFA has as a leading provider of quality residential care services.
"It really is a fantastic result and everyone involved should be incredibly proud of this achievement."
There were many positive comments received, with a few highlights being:
- They were delighted on how well staff knew the residents, promoting people’s independence and decision making. Showcasing truly individualised person-centred care.
- They hadn’t been to a service anywhere, where they saw the level of integration between clinical and quality systems that aligned so well with the care being delivered.
- Observed an approach to diversity, inclusion and respect of people’s differences to a level they had never seen before in an aged care home.
- Residents, family and staff were excited to tell the assessors how wonderful it was to live and/or work at RAAFA.
As a consequence of the successful accreditations, RAAFA’s five aged care homes have been reaccredited for another three years by the National Aged Care Quality and Safety Commission, having met all quality standards with no recommendations for improvements.
"Our dedicated, tight-knit teams work together as one big family, bonded by the indisputable belief that everyone we support deserves to feel happy, safe, valued and respected," adds Janice.